FAQs and Ts & Cs
Still have questions about Grape to Glass tours?
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While we’re constantly reviewing the vineyards we visit, based on guest feedback, reliability of service, wine range and overall experience, you can see which of the Hunter Valley’s boutique venues currently make the grade:
DF = Dog Friendly, V = most/all wines are vegan, O = most/all wines are organic
Pokolbin
De Iulius Wines (DF), Wine House (DF), John Wallace Wines (DF), Irongate Estate (DF, V), Glandore Estate (DF, V), Hungerford Hill (DF, V), Hanging Tree Wines (DF), Oakvale (V, O, DF), Harkham Wines (V, O, DF), Hunter Distillery (V, O), Ironbark Brewery/Peter Drayton Wines (DF), Small Mouth Vodka (DF, V, O), M&JBecker Wines (O, V, DF), Mira Wines (DF), McCaffreys Estate (DF), Hunter Wine Lab (DF), Parched Crow (DF), Hunters Dream Estate (DF), Ivanhoe Wines (DF), Wren Wines (DF), Comyns & Co (DF)
Mount View
Carillion Wines at Talavera Grove (DF, V), Briar Ridge (DF)
Broke Fordwich
Greenway (DF), 1813@Tinonee Vineyard Estate, Margan (DF), Cael’s Gate (DF), Running Horse
Rothbury
Theleme at Black Creek Farm (DF)
Lovedale
Stomp! Wines (DF, V), Allandale (DF), Saltire Estate (DF), Wandin Estate (DF), Thirsty Palette (DF), Gartelmanns (DF), Tatler
Given the number of outdoor spaces we visit, bad weather may occasionally necessitate an impromptu variation to your itinerary.
More broadly, we’re always updating the options available to our guests, as we discover incredible new tastes, unique venues and exciting experiences.
Venues typically charge a per person tasting fee, in return for the opportunity to sample their range of wine, beers and spirits.
The average fee for the venues we visit on the Signature Tour are $10 to $30 per person, depending on the nature of the experience.
If you elect to use our Create Your Own service, your tasting fees will be in addition to the tour cost. Because tasting fees vary greatly, we can quote you once the vineyards you’d like to visit have been selected.
We’ll pick you up from your accommodation in Hunter Wine Country, or adjacent areas (within a 25-minute drive of Pokolbin), bright and early on the morning of your tour. Pick up from Maitland, Northern Central Coast and Lake Macquarie may be arranged with sufficient notice, and for an additional charge. Please note, we do not pick up from Sydney.
If you’re travelling from outside the area on the morning of your booking, please let us know. Our tours are carefully timed to ensure you get the most out of your experience, so delays could necessitate a schedule change.
Generally we will invoice you for the full amount however if you would prefer to pay a deposit only, please request this and we will generally accommodate if possible.
We have a team of Hunter Valley wine enthusiasts carefully cultivating our unique itineraries. We combine our local knowledge and tour experience with your needs and wants, to create the perfect excursion.
Whether you want us to design an end-to-end schedule, or work with us to create your own, we’re always happy to help.
As all tastings are pre-booked, and itineraries carefully planned and timed, it’s important we arrive punctually at your chosen venues.
Absolutely! The joy of providing private, customised tours is that we can create the perfect experience for your needs. That means non-drinkers can join the fun for just $59pp and under 18s at a cost of $39pp. There is no charge for children under 13 years of age or pets.
Ask us for our family-friendly tour recommendations, and we’ll find the best options to entertain your little (and bigger) ones, so you can relax and enjoy your Hunter Valley experience.
A maximum of 2 dogs and 8 people can fit comfortably and safely in our pet-friendly vehicle. Dogs must stay on the lead at all times during the tour, unless specifically invited to be off-lead by venue staff. Grape to Glass will provide restraints that attach to the seatbelt and to your dog’s harness/collar.
Please note all dogs over 5kg in weight must wear a harness for travel. This is for their own safety and the safety of other passengers. Dogs must be well socialised around both people and other dogs, and suitable to travel in the van. Grape to Glass reserves the right to stop a tour at any time, should the dog’s conduct become unsafe. Payment of your deposit is considered agreement with these terms and conditions.
COVID
C
There are currently no COVID related restrictions on operations.
Terms and Conditions
- General
Grape to Glass Boutique Wine Tours is not responsible for, or liable for, the services provided by third parties, including wines, meals, and various activities.
Grape to Glass Boutique Wine Tours is not liable for any tour guest’s conduct and safety at a venue (i.e. vineyard/brewery/distilley/eatery) during the agreed hours of the tour.
For safety reasons, guests are encouraged to always wear appropriate footwear during the tour (e.g. flat shoes, sandals), sunscreen and hat when required.
Should guests be taking prescription medication that may interact with alcohol, it is advised that a doctor be consulted prior to attending the tour.
Damage to vehicles including vomit – any damage to the vehicles or cleaning fee/damage due to vomiting will be charged at a cost of at least $250 plus GST. Damage to fabric or leather may be charged at a higher rate depending on the nature of the damage. Any unpaid invoices relating to damage will be sent immediately to debt collection.
- Pets
- Cancellations
Please refer to your invoice for any specific terms and conditions regarding cancellations and refunds.
Our general policy is no refunds will be issued within 4 days of your tour commencing. After this time, a credit note will be issued at the discretion of Grape to Glass Boutique Wine Tours.
For peak periods such as Long weekends, public holidays and school holidays, the notice period may be more than 4 days.
ALL SATURDAY TOUR BOOKINGS require 7 days notice of cancellation in writing to receive a full refund.
For events where contractors have been hired to provide catering or theming (including decorative displays, furniture, balloons, flowers etc), the client will be liable for any cancellation fees according to the individual contractors terms and conditions (usually a minimum of four weeks’ notice is required to obtain a full refund for these services).
CHANGES IN NUMBER OF PEOPLE ON TOUR: A reduction in total numbers participating in the tour must be notified as soon as possible. Reductions in group size notified within 4 days prior to pick up will attract a partial refund at the discretion of Grape to Glass Boutique Wine Tours (not applicable to ‘Create Your Own’ Tours).
